Your Managed iPad

Security and Privacy Best Practices

Tablets are great tools for engagement; they can connect to the web, facilitate video phone calls, take beautiful pictures, and so much more. However, many of the features that make tablets so engaging, also present potential security and privacy concerns.

To help ensure device security and resident privacy, we assembled a list of best practices for using managed tablets in care organizations. 


#1: Be Aware of Theft Protection & Lost Mode

One advantage of having a managed tablet is that they are protected against theft. If the iPad were stolen, it cannot be reset or erased. 

Your managed tablet also has Lost Mode automatically set up on the device. If the device goes missing, contact Generation Connect to enable lost mode. The device will be locked, and we will be able to record geo-location data from the last time it was connected to Wi-Fi.

Communities can also track lost or misplaced iPads by connecting an Apple ID account and using the “Find My iPad” iCloud feature.


Using a Passcode to require physical access to the device is one of the best ways to ensure security.

Using a Passcode to require physical access to the device is one of the best ways to ensure security.

#2: Always Use a Passcode

Your community iPad was setup with a 4-digit passcode. That passcode is required any time the iPad screen is woken from sleep mode.

Limit knowledge of the passcode to authorized staff. In the event of employee turnover, we recommend updating the passcode in the settings.

If the passcode to the iPad is forgotten or lost, contact Generation Connect to unlock your iPad.


#3: Don’t Sync Photographs to the Cloud

Sending photographs to the cloud-based services can be useful for sharing and backing up personal pictures. On community-owned devices, it’s a potential privacy concern. Cloud services can be confusing, and staff and/or residents might unknowingly share or distribute photos from the device.

On your community iPad, the iCloud photo sharing services have been disabled. We suggest refraining from downloading third-party photo sharing services from the App Store.


#4: Refrain from Using Personal Account

We recommended against staff using personal accounts for email, apps, or other tablet services. Instead, create community-specific accounts and document the user name / passwords.


Have Questions? Don't Hesitate to Contact Us!

For questions about the Tablet Engagement Program, contact Debby@WeAreGenerationConnect.com.


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